FAQs

Where is my order?

We will send you a confirmation email once your order has been dispatched. For further enquires please contact Customer Care at info@thefeocollection.co.uk

How do I track my order?

Tracking information can be found in the order dispatch confirmation email that is sent out to you. Please contact Customer Care for additional tracking information at info@thefeocollection.co.uk

Can I make changes to my order once the order has been placed?

Our team wants you to be 100% satisfied with your order, we process all orders immediately, which may make it very difficult to make any amendments once your order has been placed. However, please contact us at info@thefeocollection.co.uk immediately on the same day the order was placed for the possibility of any changes being made. Any changes requested after 24 hours of the order being placed will not be fulfilled. Thank you for your understanding 

Can I change my delivery address once the order has been placed?

We aim to process all orders as soon as possible. Once orders have been placed, we are unable to make any changes to your delivery address. 

Where in the world do you ship to?

We ship both locally (UK) and worldwide.

What are the shipping times for products?

Shipping time might vary depending on location, shipment method and other factors 

We offer free shipping for orders over £40 

What payment methods do you accept?

We accept payments through all major credit and debits cards  (Visa, Maestro, Mastercard, Discover, JCB & Amercian Express) as well as payments through Paypal, Apple Pay, Shopify Pay, Clear Pay, Laybuy & Klarna Pay

How does Clearpay Work?

Buy Now Pay Later With Clearpay 
Clearpay is a payment provider that allows you to pay for your order using  installment plans. There is no additional cost to use Clearpay so long as you pay on time. All of your payments are interest-free and you will receive your order straight away.
For more information visit https://www.clearpay.co.uk/en-GB/index

How does Klarna work?

Buy Now Pay Later With Klarna 

Similarly, Klarna is a payment provider that allows you to pay for your order at a later date. For more information visit https://www.klarna.com/uk/

How do I return an Item?

To process a return for an order already placed please visit our returns centre https://feocollection.myreturnscenter.com/

Please read more information on our Returns Policy here https://thefeocollection.co.uk/policies/refund-policy

Please note that customers are responsible for shipping costs of returned items.

How long after I have received my item can I return it?

You can return unwanted items back to us within 14 days after you received the item provided that the item is unworn and in a re-sellable condition 

Please read more information on our Returns Policy here https://thefeocollection.co.uk/policies/refund-policy

Are returns free?

We do not offer free returns at this stage, please note that customers are responsible for shipping costs of returned items.

Will you refund my delivery cost?

Unfortunately, we do not issue any refunds for any shipping costs 

I have received a faulty item

Please contact us at info@thefeocollection.co.uk as soon as the faulty item is received and we will get back to you as soon as possible 

Can I get my refund on a different card or payment method?

Unfortunately, we must issue refunds using the original payment methods provided at checkout